Digital Foundations™A program of The Luc Cochran Foundation
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Basic Computer Troubleshooting

What to try first when something freezes, disappears or will not open. This course is written in plain language, moves at your pace, and never assumes you have used technology before. Every lesson includes clear steps, examples and a short knowledge check so you can be sure the skill stuck.

Duration
55 min
Lessons
6 lessons
Quizzes
1 quiz
Instructor
The Luc Cochran Foundation
Last updated
Updated August 31, 2026

What you’ll learn

  • Work through a simple troubleshooting checklist
  • Know when to ask for help

Course curriculum

Starting with the Basics

Learn the first steps to take when your computer or tablet stops acting the way you expect.

  1. 1The Power of RestartingExplain why restarting a device fixes most common technology problems.8 min
  2. 2Checking Your ConnectionsIdentify physical connection issues like loose cables or drained batteries.10 min

Software and Internet

Troubleshoot frozen programs and slow internet connections.

  1. 1Unfreezing a ProgramForce a frozen application to close when it stops responding.9 min
  2. 2Fixing Slow InternetPerform basic Wi-Fi troubleshooting steps.11 min

Error Messages and Help

Understand what error messages are telling you and when it is time to call a professional.

  1. 1Reading Error MessagesIdentify key information in error pop-ups to help solve the problem.7 min
  2. 2When to Ask for HelpDistinguish between minor glitches and serious hardware failures.8 min

Troubleshooting Final Quiz

Passing score 70% · unlimited attempts

Take quiz

Who this course is for

  • Adults new to technology
  • Seniors building confidence
  • Job seekers
  • Students and families