Digital Foundations™A program of The Luc Cochran Foundation
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Professional Email Etiquette

Write work email that sounds capable and clear. This course is written in plain language, moves at your pace, and never assumes you have used technology before. Every lesson includes clear steps, examples and a short knowledge check so you can be sure the skill stuck.

Duration
45 min
Lessons
6 lessons
Quizzes
1 quiz
Instructor
The Luc Cochran Foundation
Last updated
Updated August 31, 2026

What you’ll learn

  • Write a professional message

Course curriculum

Email Structure and Parts

Learn the basic parts of an email and how to fill them out correctly.

  1. 1Anatomy of a Professional EmailIdentify the key components of a work-appropriate email.8 min
  2. 2Choosing Recipients CorrectlyUnderstand the difference between To, Cc, and Bcc.7 min

Tone and Professionalism

Master the art of sounding professional and polite in writing.

  1. 1Finding the Right ToneDifferentiate between casual and professional writing styles.10 min
  2. 2Checking for ClarityProofread emails to avoid common mistakes that look unprofessional.9 min

Timing and Follow-Ups

Learn when to send emails and how to follow up without being annoying.

  1. 1When to Send and RespondManage expectations for response times in a work environment.8 min
  2. 2Writing a Polite Follow-UpSend a reminder email without sounding pushy.8 min

Professional Email Etiquette Quiz

Passing score 70% · unlimited attempts

Take quiz

Who this course is for

  • Adults new to technology
  • Seniors building confidence
  • Job seekers
  • Students and families